Program Support Officer

Employment Type: Permanent Part-Time – 30 hours per week (Monday to Friday)

Classification: SCHADS Award Level 3

About Community Gateway

Community Gateway strongly values our employees and the important work they do for the community in delivering emergency relief and welfare services, community connections, health inclusion and community capacity building.

Established in Lismore nearly 50 years ago, we are firmly embedded in the communities we support. Today we are a QIP-accredited organisation, with over 20 programs and services in Lismore, Grafton, and across the Far North Coast.

We exist to reduce socioeconomic disadvantage by delivering practical help, advocacy and opportunities for people to have a voice in decisions that affect their lives. Our work is shaped by our values of integrity, respect, inclusion and compassion.

We provide a range of initiatives to develop and recognise our staff, and provide opportunities for regular team building events, and collaborative projects.

About the Role

We are seeking an organised and detail-oriented Program Support Officer to join our Business Support team.

This role plays a key part in supporting the effective delivery of our Rainbow Region Kids Outside School Hours Care (OOSH) services and Sexual Health Hub, through enrolment administration, fee processing, OWNA system management and general office support.

This is a permanent part-time position working 30 hours per week, Monday to Friday, based primarily at our Lismore office.

Key Responsibilities

• Maintain accurate data entry in the OWNA childcare management system (enrolments, bookings, attendances)
• Confirm weekly attendance submissions
• Administer inclusion support hours through OWNA
• Support fee receipting, allocation and debt collection processes
• Generate reports and analytical data from OWNA
• Provide administrative support to the Rainbow Region Kids team
• Build positive relationships with families, schools and stakeholders
• Provide backup support for monthly billings reconciliation and Medicare batch error resolution (Best Practice)
• Contribute to a collaborative, multidisciplinary team environment

About You

Essential

• Relevant administration qualifications and/or demonstrated experience
• Excellent verbal and written communication skills
• Strong customer service skills when working with families and service users
• Ability to learn and apply administrative policies and procedures
• Strong teamwork skills with the ability to work under general supervision
• Competent computer skills, including Microsoft Office 365 and digital platforms
• Willingness to learn statutory and funding requirements for children’s services

Desirable

• Experience using OWNA or similar childcare management systems

Additional Requirements

• Current NSW Working With Children Check
• National Police Check

Why Join Us?

• SCHADS Award Level 3 salary
• Salary packaging options (increase your take-home pay)
• Two weeks bonus leave over the Christmas shutdown
• Permanent part-time stability (30 hours per week, Monday to Friday)
• Supportive, values-driven team culture
• Opportunities for professional development
• Work that makes a genuine community impact

How to Apply

Community Gateway is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, LGBTIQSB+ individuals, people living with a disability, and people from culturally and linguistically diverse communities.

All applicants will be required to submit a resume and a cover letter addressing the essential criteria.

Applications close 17 March 2026.

For any additional information, please contact Ben Barratt - People & Culture Officer on 0408 568 687 or HR@nrcg.org.au.

To apply online, please click on the appropriate link below.